Return & Exchange Policy
14-Day Return Window
Items must be returned within 14 days of delivery. We accept returns for any reason, provided the item is in its original condition with all tags attached.
International Shipping
For international orders, we provide a clear tracking number. Returns are handled through the same shipping method used for delivery.
Refund Process
Refunds are processed within 5-10 business days after we receive your returned item. A 10% restocking fee may apply for items that have been used or damaged.
Customer Support
Have questions about your return? Reach out to our dedicated team at hello@globalgoods.com or via WhatsApp for instant assistance.
Replacement & Exchange
If an item is damaged or defective, we will replace it at no additional cost. Please contact our customer service team to initiate a replacement request.
Exclusions
Customs duties, taxes, and import fees are not refundable. These costs are borne by the customer upon delivery.